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Question 1:

You need to add the custom domain names to Office 365 to support the planned changes as quickly as possible. What should you create to verify the domain names successfully?

A. three alias (CNAME) records

B. one text (TXT) record

C. one alias (CNAME) record

D. three text (TXT) records

Correct Answer: D

Contoso plans to provide email addresses for all the users in the following domains:

1.

East.adatum.com

2.

Contoso.adatum.com

3.

Humongousinsurance.com

To verify three domain names, you need to add three TXT records.

Reference:

https://docs.microsoft.com/en-us/office365/admin/setup/add-domain?view=o365-worldwide


Question 2:

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while

others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You need to assign User2 the required roles to meet the security requirements.

Solution: From the Office 365 admin center, you assign User2 the Security Reader role. From the Exchange admin center, you assign User2 the Compliance Management role.

Does this meet the goal?

A. Yes

B. No

Correct Answer: A

User2 must be able to view reports and schedule the email delivery of security and compliance reports.

The Security Reader role can view reports.

The Compliance Management role can schedule the email delivery of security and compliance reports.

Reference:

https://docs.microsoft.com/en-us/exchange/permissions-exo/permissions-exo


Question 3:

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while

others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You need to assign User2 the required roles to meet the security requirements.

Solution: From the Office 365 admin center, you assign User2 the Security Administrator role. From the Exchange admin center, you add User2 to the View-Only Organization Management role.

Does this meet the goal?

A. Yes

B. No

Correct Answer: B

User2 must be able to view reports and schedule the email delivery of security and compliance reports.

The Security Administrator role can view reports but not schedule the email delivery of security and compliance reports. The View-Only Organization Management role cannot schedule the email delivery of security and compliance reports.

Reference: https://docs.microsoft.com/en-us/exchange/permissions-exo/permissions-exo


Question 4:

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while

others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You need to assign User2 the required roles to meet the security requirements.

Solution: From the Office 365 admin center, you assign User2 the Security Reader role. From the Exchange admin center, you assign User2 the Help Desk role.

Does this meet the goal?

A. Yes

B. No

Correct Answer: B

User2 must be able to view reports and schedule the email delivery of security and compliance reports.

The Security Reader role can view reports but not schedule the email delivery of security and compliance reports. The Help Desk role cannot schedule the email delivery of security and compliance reports.

Reference: https://docs.microsoft.com/en-us/exchange/permissions-exo/permissions-exo


Question 5:

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while

others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You need to assign User2 the required roles to meet the security requirements.

Solution: From the Office 365 admin center, you assign User2 the Records Management role. From the Exchange admin center, you assign User2 the Help Desk role.

Does this meet the goal?

A. Yes

B. No

Correct Answer: B


Question 6:

To which Azure AD role should you add User4 to meet the security requirement?

A. Password administrator

B. Global administrator

C. Security administrator

D. Privileged role administrator

Correct Answer: B

User4 must be able to reset User3 password.

User3 is assigned the Customer Lockbox Access Approver role. Only global admins can reset the passwords of people assigned to this role as it\’s considered a privileged role.

Reference:

https://techcommunity.microsoft.com/t5/Security-Privacy-and-Compliance/Customer-Lockbox-Approver-Role-Now-Available/ba-p/223393


Question 7:

You need to assign User2 the required roles to meet the security requirements and the technical requirements. To which two roles should you assign User2? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A. the Exchange View-only Organization Management role

B. the Microsoft 365 Records Management role

C. the Exchange Online Help Desk role

D. the Microsoft 365 Security Reader role

E. the Exchange Online Compliance Management role

Correct Answer: DE

User2 must be able to view reports and schedule the email delivery of security and compliance reports.

The Security Reader role can view reports but not schedule the email delivery of security and compliance reports.

The Exchange Online Compliance Management role can schedule the email delivery of security and compliance reports.

Reference:

https://docs.microsoft.com/en-us/exchange/permissions-exo/permissions-exo


Question 8:

You need to meet the security requirement for the vendors. What should you do?

A. From the Azure portal, modify the authentication methods.

B. From Azure Cloud Shell, run the New-AzureADMSInvitation and specify the -InvitedIserEmailAddress cmdlet.

C. From Azure Cloud Shell, run the Set-MsolUserPrincipalNameand specify the -tenantIDparameter.

D. From the Azure portal, add an identity provider.

Correct Answer: B

Vendors must be able to authenticate by using their Microsoft account when accessing Contoso resources.

You can invite guest users to the directory, to a group, or to an application. After you invite a user through any of these methods, the invited user\’s account is added to Azure Active Directory (Azure AD), with a user type of Guest. The guest

user must then redeem their invitation to access resources. An invitation of a user does not expire.

The invitation will include a link to create a Microsoft account. The user can then authenticate using their Microsoft account. In this question, the vendors already have Microsoft accounts so they can authenticate using them.

In this solution, we are creating guest account invitations by using the New-AzureADMSInvitationcmdlet and specifying the –InvitedUserEmailAddressparameter.

Note:

There are several versions of this question in the exam. The question has two possible correct answers:

1.

From the Azure portal, create guest accounts.

2.

From Azure Cloud Shell, run the New-AzureADMSInvitationcmdlet and specify the –InvitedUserEmailAddress parameter. Other incorrect answer options you may see on the exam include the following:

1.

From the Azure portal, modify the authentication methods.

2.

From the Azure portal, add an identity provider.

Reference: https://docs.microsoft.com/en-us/azure/active-directory/b2b/add-users-administrator

https://docs.microsoft.com/en-us/powershell/module/azuread/new-azureadmsinvitation?view=azureadps-2.0


Question 9:

You are evaluating the required processes for Project1.

You need to recommend which DNS record must be created before you begin the project.

Which DNS record should you recommend?

A. mail exchanger (MX)

B. alias (CNAME)

C. host (A)

D. host (AAA)

Correct Answer: A

When you add a custom domain to Office 365, you need to verify that you own the domain. You can do this by adding either an MX record or a TXT record to the DNS for that domain.

Note:

There are several versions of this question in the exam. The question has two possible correct answers:

Text (TXT)

Mail exchanger (MX)

Other incorrect answer options you may see on the exam include the following:

Host (AAAA)

Pointer (PTR)

Name Server (NS)

Reference:

https://docs.microsoft.com/en-us/office365/admin/get-help-with-domains/create-dns-records-at-any-dns-hosting-provider?view=o365-worldwide


Question 10:

You need to meet the application requirement for App1.

Which three actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A. From the Azure Active Directory admin center, configure the application URL settings.

B. From the Azure Active Directory admin center, add an enterprise application.

C. On an on-premises server, download and install the Microsoft AAD Application Proxy connector.

D. On an on-premises server, install the Hybrid Configuration wizard.

E. From the Azure Active Directory admin center, configure the Software download settings.

Correct Answer: ABC

An on-premises web application named App1 must allow users to complete their expense reports online. App1 must be available to users from the My Apps portal.

Application Proxy is a feature of Azure AD that enables users to access on-premises web applications from a remote client. Application Proxy includes both the Application Proxy service which runs in the cloud, and the Application Proxy connector which runs on an on-premises server. Azure AD, the Application Proxy service, and the Application Proxy connector work together to securely pass the user sign-on token from Azure AD to the web application.

In this question, we need to add an enterprise application in Azure and configure a Microsoft AAD Application Proxy connector to connect to the on-premises web application (App1).

References: https://docs.microsoft.com/en-us/azure/active-directory/manage-apps/application-proxy#how-application-proxy-works


Question 11:

You need to ensure that all the sales department users can authenticate successfully during Project1 and Project2.

Which authentication strategy should you implement for the pilot projects?

A. password hash synchronization and seamless SSO

B. pass-through authentication

C. password hash synchronization

D. pass-through authentication and seamless SSO

Correct Answer: A

1.

Project1: During Project1, the mailboxes of 100 users in the sales department will be moved to Microsoft 365.

2.

Project2: After the successful completion of Project1, Microsoft Teams and Skype for Business will be enabled in Microsoft 365 for the sales department users.

3.

After the planned migration to Microsoft 365, all users must be signed in to on-premises and cloud-based applications automatically.

4.

Fabrikam does NOT plan to implement identity federation.

5.

After the planned migration to Microsoft 365, all users must continue to authenticate to their mailbox and to SharePoint sites by using their UPN.

You need to enable password hash synchronization to enable the users to continue to authenticate to their mailbox and to SharePoint sites by using their UPN.

You need to enable SSO to enable all users to be signed in to on-premises and cloud-based applications automatically.

References: https://docs.microsoft.com/en-us/azure/security/azure-ad-choose-authn


Question 12:

Which role should you assign to User1?

A. Security Administrator

B. Records Management

C. Security Reader

D. Hygiene Management

Correct Answer: C

A user named User1 must be able to view all DLP reports from the Microsoft 365 admin center.

Users with the Security Reader role have global read-only access on security-related features, including all information in Microsoft 365 security center, Azure Active Directory, Identity Protection, Privileged Identity Management, as well as the ability to read Azure Active Directory sign-in reports and audit logs, and in Office 365 Security and Compliance Center.

Reference: https://docs.microsoft.com/en-us/azure/active-directory/users-groups-roles/directory-assign-admin-roles


Question 13:

Which migration solution should you recommend for Project1?

A. From Exchange Online PowerShell, run the New-MailboxImportRequest cmdlet.

B. From Exchange Online PowerShell, run the New-MailboxExportRequest cmdlet.

C. From Exchange admin center, start the migration and select Remote move migration.

D. From the Microsoft 365 admin center, start a data migration and click Upload PST as the data service.

Correct Answer: C

1.

Project1: During Project1, the mailboxes of 100 users in the sales department will be moved to Microsoft 365.

2.

Fabrikam does NOT plan to implement identity federation.

3.

All users must be able to exchange email messages successfully during Project1 by using their current email address.

During Project1, some users will have mailboxes in Microsoft 365 and some users will have mailboxes in Exchange on-premises. To enable users to be able to exchange email messages successfully during Project1 by using their current

email address, we’ll need to configure hybrid Exchange.

To migrate mailboxes in a hybrid Exchange configuration, you use the Exchange admin center to perform Remote move migrations.

Note:

There are several versions of this question in the exam. The question has two possible correct answers:

1.

Security From Exchange admin center, start the migration and select Remote move migration.

2.

From the Microsoft 365 admin center, start a data migration and click Exchange as the data service. Other incorrect answer options you may see on the exam include the following:

1.

From the Exchange admin center, start a migration and select Staged migration.

2.

From the Microsoft 365 admin center, start a data migration and click Upload PST as the data service.

3.

From the Microsoft 365 admin center, start a data migration and click Outlook as the data service.

Reference: https://docs.microsoft.com/en-us/exchange/hybrid-deployment/move-mailboxes


Question 14:

Which migration solution should you recommend for Project1?

A. From the Microsoft 365 admin center, start a data migration and click Exchange as the data service.

B. From the Exchange admin center, start a migration and select Cutover migration.

C. From the Exchange admin center, start a migration and select Staged migration.

D. From the Microsoft 365 admin center, start a data migration and click Upload PST as the data service.

Correct Answer: A

Project1: During Project1, the mailboxes of 100 users in the sales department will be moved to Microsoft 365.

Fabrikam does NOT plan to implement identity federation.

All users must be able to exchange email messages successfully during Project1 by using their current email address.

During Project1, some users will have mailboxes in Microsoft 365 and some users will have mailboxes in Exchange on-premises. To enable users to be able to exchange email messages successfully during Project1 by using their current

email address, we’ll need to configure hybrid Exchange.

A new way to migrate mailboxes in a hybrid Exchange configuration is to use the Microsoft 365 data migration service. The data migration service can migrate Exchange, SharePoint and OneDrive. Therefore, we need to start a data

migration and click Exchange as the service to be migrated.

Reference:

https://docs.microsoft.com/en-us/fasttrack/O365-data-migration

https://docs.microsoft.com/en-us/exchange/hybrid-deployment/move-mailboxes


Question 15:

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while

others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

Your company has a Microsoft Office 365 tenant.

You suspect that several Office 365 features were recently updated.

You need to view a list of the features that were recently updated in the tenant.

Solution: You use Dashboard in Security and Compliance.

Does this meet the goal?

A. Yes

B. No

Correct Answer: B

Depending on what your organization\’s Office 365 subscription includes, the Dashboard in Security and Compliance includes several widgets, such as Threat Management Summary, Threat Protection Status, Global Weekly Threat Detections, Malware, etc. It does not display a list of the features that were recently updated in the tenant so this solution does not meet the goal.

To meet the goal, you need to use Message center in the Microsoft 365 admin center. Reference: https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/security-dashboard

https://docs.microsoft.com/en-us/office365/admin/manage/message-center?view=o365-worldwide


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Question 1:

You are implementing Dynamics 365 for Customer Service.

You need to set up available working hours to help desk representatives who have varying schedules.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:


Question 2:

You are using Dynamics 365 for Customer Service. You have existing routing rules.

You need to create a routing rule for cases and bulk-import cases.

Which actions should you perform? To answer, select the appropriate action in the dialog box in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:


Question 3:

A company implements Dynamics 365 for Customer Service.

Which status reason is used for each case status? To answer, select the appropriate option in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:


Question 4:

You are a customer service representative working with cases in Dynamics 365 for Customer Service.

You need to manage multiple lists of cases.

Which actions should you perform? To answer, select the appropriate configuration in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:


Question 5:

A client plans to implement a case resolution process.

Which field types does the Case Resolution form use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:


Question 6:

You use Dynamics 365 for Customer Service.

You need to merge cases.

What is the outcome for the merge process? To answer, select the appropriate configuration in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:


Question 7:

A customer uses Dynamics 365 for Customer Service.

Customer service representatives must be able to create knowledge base articles.

You need to ensure that all knowledge base articles are submitted for review and approval before they are made available to use.

Which four actions must be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Select and Place:

Correct Answer:

References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/customer-service-hub-user-guide-knowledge-article


Question 8:

You make a phone call regarding an existing case record.

You need to create a phone call activity that appears on the case record timeline.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Select and Place:

Correct Answer:


Question 9:

You are a customer service representative using Dynamics 365 Customer Service Hub.

You need to link the knowledge base records that relate to cases and send articles to customers.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in them correct order.

Select and Place:

Correct Answer:


Question 10:

You are a Dynamics 365 for Customer Service administrator. Your company provides support between 9 a.m. and 5 p.m.

You must add a warning to account records when service representatives do not contact an account within eight business hours of the account being verified.

You need to enable service-level agreements (SLAs) for accounts.

In which order should you perform the actions? To answer, move all actions from the list to the answer area and arrange them in the correct order.

Select and Place:

Correct Answer:


Question 11:

You are a Dynamics 365 for Customer Service administrator. You are using Voice of the Customer and are reviewing survey

A survey responder marked 10 percent for overall satisfaction.

You need to ask additional questions based on the response.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Select and Place:

Correct Answer:

References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-advanced-survey


Question 12:

You need to consider the underlined segment to establish whether it is accurate.

When categorizing cases via queues, cases should be categorized as Products.

A. No adjustment required.

B. Services

C. Managed solutions

D. Unmanaged solutions

Correct Answer: A


Question 13:

Which of the following statements is TRUE when designing a business process flow?

A. You can use up to 40 steps for each stage.

B. Each branch can be no more than 10 levels deep.

C. You can select an entity relationship when defining a process flow.

D. You can use a minimum of 30 stages per process, as well as a minimum of 30 steps per stage.

Correct Answer: C

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/enhance-business-process-flows-branching


Question 14:

You are employed as an administrator for your company\’s Dynamics 365 for Customer Service implementation.

Your company has several business process flows for managing contracts.

You want to specify the default process flow.

You configure the order of the business process flows.

Does the action achieve your objective?

A. Yes, it does

B. No, it does not

Correct Answer: A

Reference: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-flows-overview


Question 15:

You are employed as an administrator for your company\’s Dynamics 365 for Customer Service implementation.

Your company has several business process flows for managing contracts.

You want to specify the default process flow.

You configure the steps of the business process flows.

Does the action achieve your objective?

A. Yes, it does

B. No, it does not

Correct Answer: B

Reference: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-flows-overview