C_TCRM20_72 pdf

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Question 1:

Which of the following object types can you define in the CRM Middleware administration console?

Note: There are 3 correct answers to this question.

A. Business objects

B. Publications

C. Customizing objects

D. Subscriptions

E. Sites

Correct Answer: BDE


Question 2:

Where is data replicated when you use CRM Middleware?

A. To sites as defined in Publications

B. To external systems, based on the definition in the respective adapters

C. To sites as defined in Subscriptions

D. To individual users for mobile application data

Correct Answer: C


Question 3:

You want to be notified when BDoc messages are not executed properly.

What would you configure?

A. qRFC monitor

B. Error handler

C. Middleware broker

D. Subscription in admin console

Correct Answer: B


Question 4:

Business partners created in SAP CRM are not transferred to SAP ERP.

What do you need to do to resolve this CRM-Middleware-related problem?

Note: There are 3 correct answers to this question.

A. Check erroneous BDoc messages in SAP CRM.

B. Check object management in SAP CRM.

C. Check erroneous BDoc messages in SAP ERP.

D. Check number range assignments in SAP ERP and SAP CRM for business partners.

E. Check RFC connections between CRM and ERP.

Correct Answer: ADE


Question 5:

Which assignment in Customizing allows you to restrict users from creating personalized layouts of overview pages or tables in SAP CRM UI?

A. Assignment of a layout profile in navigation bar maintenance

B. Assignment of a layout profile in business role maintenance

C. Assignment of a function profile in authorization role maintenance

D. Assignment of a function profile in business role maintenance

Correct Answer: D


Question 6:

Which of the following describes an accurate SAP CRM user interface strategy?

Note: There are 3 correct answers to this question.

A. Administrators use the CRM WebClient UI.

B. Administrators use the SAP GUI.

C. Administrators use the People-Centric UI.

D. Advanced business users use the SAP GUI.

E. Business users use the CRM WebClient UI.

Correct Answer: ABE


Question 7:

There are several ways to adapt a CRM WebClient UI application.

Which of the following tasks can you perform using the UI Configuration Tool?

A. Assign design objects to context nodes.

B. Exchange the standard logo.

C. Create a tile layout for an overview page.

D. Create a quick link.

Correct Answer: C


Question 8:

For marketing purposes, your customer plans to create target groups based on attributes hobbies, region, and sales volume.

Which data sources do you suggest to your customer for segmentation?

Note: There are 3 correct answers to this question.

A. InfoSets

B. Marketing attribute sets (from accounts)

C. Account fact sheet

D. Business Warehouse InfoCubes (SAP BW Query)

E. Interactive Reports

Correct Answer: ABD


Question 9:

Which configuration object can be shared between a CRM business transaction and a billing type in SAP CRM?

A. Organization profile

B. Pricing procedure

C. Subject profile

D. Campaign determination procedure

Correct Answer: B


Question 10:

Which of the following are functions of the CRM Web Channel scenario? Note: There are 2 correct answers to this question.

A. In a B2C Web Channel scenario, a new customer has a self-registration option.

B. In a B2B Web Channel scenario, companies receive regular e-mail updates from their customers about purchased products and installation details.

C. In a B2C Web Channel scenario, a new customer can access the Web Shop with a given user.

D. In a B2B Web Channel scenario, there is a self-service information and maintenance tool for customers.

Correct Answer: AD


Question 11:

There are several Interaction Center (IC) functions that help agents to work effectively within the IC application.

Which of the following features are related to agent guidance?

Note: There are 2 correct answers to this question.

A. Knowledge article routing

B. Service-level workflows

C. Interactive scripting

D. Intent-driven interaction

Correct Answer: CD


Question 12:

A brand owner works together with some partners to position new products in the market. They implement partner channel management.

Which functions can they now use?

Note: There are 3 correct answers to this question.

A. Collaborative Showrooms can be used to incorporate partners in the e-commerce strategy.

B. Distributed order management can be used for brand owners to let partners fulfill their orders.

C. Marketing and sales processes – but not service processes – can be integrated within partner channel management.

D. Distributed knowledge management can be used to set up an indexed search between the partners.

E. Workflow capabilities can be used to distribute leads that are created by the brand owner to the appropriate partner.

Correct Answer: ABE


Question 13:

What is the function of business partner roles?

A. To identify the business partner number range

B. To specify the tax rate

C. To classify a business partner

D. To determine the responsible sales organization

Correct Answer: C


Question 14:

SAP ERP material master data can be loaded into SAP CRM product master data using CRM Middleware.

What Customizing is required before this can take place?

A. Material master classification

B. Base hierarchies

C. Item categories

D. Condition data

Correct Answer: B


Question 15:

Which assignments do you need to make in Customizing when setting up organizational data determination in business transactions?

Note: There are 2 correct answers to this question.

A. You must assign at least one determination rule to a transaction type.

B. For the “Organizational Model” determination rule type, you have to assign responsibilities directly in the rule.

C. You have to assign an organizational data profile to a transaction type.

D. You must assign at least one determination rule to an organizational data profile.

Correct Answer: CD