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Question 1:

Where will an account manager find the largest source of case studies, whitepapers, demos, and vertical- oriented Information around Cisco Collaboration?

A. Collaboration Use Case

B. QuickStart for Cisco Collaboration

C. Cisco Competitive Edge Portal

D. Steps to Success

E. Cisco Collaboration business case

Correct Answer: E

Question 2:

Once you define the customer\’s value chain, you will be able to identify departments managing core processes where the Cisco Collaboration Architecture will bring highest business value.

Which two of the following departments typically manage core processes? (Choose two.)

A. Procurement

B. Sales and Marketing

C. Logistics and Operations

D. HR Management

E. Research and Development

Correct Answer: BC

Question 3:

Which option leads to the development of high-level and detailed customer designs?

A. Mapping collaboration maps with the customer\’s existing solutions

B. Mapping collaboration maps with the customer assessment procedure

C. Mapping collaboration maps with the customer business model

D. Mapping collaboration maps with the Cisco Collaboration Architecture solutions

Correct Answer: D

Question 4:

Security plays an essential role in the Cisco Collaboration Architecture In which layers of the Cisco Collaboration Architecture is security implemented?

A. Advanced Cisco security solutions are implemented in all layers of the Cisco Collaboration Architecture model.

B. Security is implemented in all the layers except in the medianet services interface layer.

C. Cisco security solutions are integrated into the infrastructure layer and partially into the collaboration services layer

D. Cisco provides advanced security solutions in the infrastructure and collaboration services layers while the collaboration applications layer security is ensured by third-party solutions.

Correct Answer: D

Question 5:

Which two customer statements present business ROI? (Choose two)

A. With Cisco Collaboration, we can deploy Extension Mobility, which will allow employees to “touchdown” at any workspace

B. With Cisco Collaboration, we will engage quicker with third-party suppliers and will shorten go-to- market time for innovative products globally

C. A Cisco Collaboration Architecture will improve our company\’s morale

D. Cisco Telepresence can integrate with our existing video infrastructure

E. Cisco Collaboration helps us to increase the productivity of our sales force and to gain new revenue streams through new customers

Correct Answer: BE

Question 6:

Which digital signaling is correctly mapped to its functionality?

A. T1 PRI NFAS – Used to connect to the PSTN where caller ID is required and PRI is not an option

B. T1 CAS – Used widely in North America to connect to the PSTN or PBXs

C. T1 FGD – Uses a single D channel to control multiple spans of T1s with only B channels option

D. T1 and E1 PRI – Uses the Q Signaling variation of the basic ISDN specification

Correct Answer: B

Question 7:

Which two statements about how PBX architectures compare to Cisco Unified Communications are true? (Choose two.)

A. A PBX architecture offers advanced, integrated applications such as presence and integrated video.

B. Cisco Unified Communications offers advanced, integrated applications such as presence and integrated video.

C. Cisco Unified Communications provides historical reporting, unlike traditional PBXs.

D. Cisco Unified Communications decreases costs of MACs

E. A PBX offers increased security.

Correct Answer: BD

Question 8:

Which three options are assessment types for gap analysis? (Choose three.)

A. Architectural assessments

B. Operational assessments

C. Business assessments

D. Outsourcing assessments

E. Technology assessments

F. Virtualization assessments

Correct Answer: ABE

Question 9:

Which option represents an organizational change objection?

A. We are expanding and acquiring new business. This is the wrong time to switch to collaboration.

B. How can we justify the fact that it is far more expensive than upgrading our existing solution?

C. How can a collaboration architecture help reduce our operating expenses?

D. A migration is impossible without high costs or operational fallouts.

Correct Answer: A

Question 10:

Which option is a next-generation agent and supervisor desktop that offers a user-centric design to enhance customer care satisfaction along with a collaborative experience?

A. Cisco WebEx

B. Cisco SocialMiner

C. Cisco Finesse

D. Cisco Jabber

Correct Answer: C

Question 11:

Which tool offers a blueprint for designing and deploying a full-service, comprehensive network to support business needs?

A. Cisco Smart Business Roadmap

B. Cisco Collaboration Use Case Tool

C. Cisco Steps to Success

D. Cisco Smart Business Architecture

Correct Answer: D

Question 12:

In which layer of the Cisco Collaboration Architecture do you find session and content management?

A. Collaboration applications layer

B. Endpoint device layer

C. Infrastructure layer

D. Collaboration services layer

Correct Answer: D

Question 13:

Which two options are advantages of a Collaboration Architecture that are important from the Human Resource Manager\’s viewpoint? (Choose two.)

A. 24-hour network support.

B. Advanced collaboration tools improve upon ways in which corporations can enforce employee accountability.

C. The corporation gains increased redundancy in the communications network

D. Emergency response is improved upon, which results in a safer work environment

E. Advanced collaboration applications provide multiple communication channels through which employees can communicate with one another.

Correct Answer: BD

Question 14:

Which two options are ways by which collaboration has impacted the government sector? (Choose two.)

A. Improved safety and security

B. Improved operations and impact

C. Anytime, anywhere learning

D. Growing loyalty

E. Increased employee productivity

Correct Answer: AB

Question 15:

Which statement about Medianet is true?

A. Medianet enables integration of video infrastructure with network infrastructure.

B. Medianet enables Cisco Collaboration network management

C. Medianet is an intelligent network that is optimized for rich media

D. Medianet is the network infrastructure layer of video networks

Correct Answer: C